Peace of Mind
We understand that choosing a care home is often difficult decision so we are proud to say that 96% of people would recommend Pendine Park.
We believe you don’t regulate for quality - you build it in and that’s what we do. We have our own quality checks and not surprisingly we have excellent regulatory reports. We are passionate about quality so that residents and families experience peace of mind and feel good that they have made the right choice - A positive choice.
The importance of to us of ‘People caring about people’ means we recruit well. We talk about ‘Pendine kinda People’ – People who are kind, friendly and highly trained on the importance of treating people with respect and as individuals. Staff are valued, empowered and listened to. And they are trained to deal with complex situations that others may find challenging. Our culture is open and honest and feedback in the moment is routine so staff are confident to raise any concerns.
All of which means staff can provide best practice support and care and enrich lives of, often vulnerable, people. This passion to build in quality was recognised when we achieved Investors in people Gold.
Ensuring quality throughout the organisation is extremely important to us. It’s a culture we have built into our company philosophy - high quality staff, services and facilities, in fact the whole package. This is why we have our own onsite Teaching Care Centre the results of which can be seen in awards our Nurses and Care Practitioners have won.
From the beginning Mario and Gill laid the foundations of quality. As a consequence Pendine Park became the first nursing home in UK to achieve BS5750 (now ISO). All our staff go through a rigorous recruitment process including a full Disclosure check. We register our qualified care practitioners with the Care Council for Wales and Academy or Care Practitioners and our qualified Nurses with the Nursing and Midwifery Council.
At Pendine Park we are a ‘People caring about people’ business and when we deliver high quality standards across the board it helps our residents feel good and their families are reassured that their loved ones are in safe hands.